R-Pharm | Case Study.
Market entry and digital distribution B2C products R-Pharm Group
R-Pharm führt ein Nahrungsergänzungsmitteln in Markt durch die Entwicklung einer Multi-Channel Marketing Strategie und lokaler Omni-Channel Unterstützung des offline Vertriebs

Initial Situation.
In July 2018, the management of R-Pharm GmbH approached us with the following questions and commissioned the GANDT team to develop an implementation strategy for a sustainable investment in growth via digital distribution channels.
The R-Pharm Group produces pharmaceutical products (was part of the Pfizer Group until 2014). Their core competence is the production of high-quality pharmaceutical products, as well as B2B sales (pharmacist networks, wholesale contacts, and trade fairs).
The introduction of dietary supplements allows R-Pharm to establish direct contact with the end user. A diverse product range is intended to appeal to customers in the field of beauty and health.
Digital distribution is to become an important part of the marketing strategy.
- Is our website suitable for online sales (product information, content, payment options, success measurement)?
- How can we support offline sales with online advertising (e.g. advertising locally near the sales locations and pharmacy)?
- What makes an effective digital channel mix in dietary supplement sales?
- What measures enable us to sustainably build up the customer base (e.g. Social Media Community Management)?
- Are there similar limitations in the marketing of dietary supplements compared to pharmaceutical products?
Project Plan.
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01Phase 1: Digital Strategy Consulting
The first phase was used to get to know the team, as well as the holistic setup. Experience has shown that it is necessary to identify the possibilities and competences in the team at an early stage and to discuss them together.
Resource availability from the project team (the R-Pharm Group) also plays a significant role in project planning.
After the initial discussions, we were able to create a detailed resource planning and the appropriate project requirements profile for online sales and digital product development (necessary website improvements for digital sales).
The (online) marketing challenges were discussed together and the project expectations on the part of management and the project team were formulated.
The aim was to consolidate the findings and successfully communicate them to management. -
02Phase 2: Marketing Audit
The Marketing Audit defined the expectations and requirements for our online operations.
The audit took into account both internal possibilities and external (market) factors.The audit focused on the following topics:
Internal marketing audit
analysis of existing marketing activities based on the channel mix, online marketing efficiencies, channel deep-dives, budget allocations, general and technical set-up factors and organizational structure.
- Marketing channel Deep-Dive with analysis of the social media channels and the Facebook Paid account
- Assessment of the structure and the advertising materials used – what has been done so far well and on which it could be built
- Did the previous digital customer communication correspond to the objective and desired communication method of the project team?
- Website analysis, user flow, bounce rates, page load times, technical SEO requirements, flexibility of front and backend
- Preparation of profit margin invoices in order to obtain a complete picture of the online operations; taking into account the profit margin, GANDT subsequently set up the channel planning (budget planning)
Externes Marketing Audit
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03Phase 3: Online Operations
Paid Advertising
Development of SEA and Facebook Paid activities based on target-group keywords, advertisements and advertising media – taking into account the limitations of the pharmaceutical topic complex
Content / SEO
Planning and implementation of a “content world”: creation of wireframes, elaboration of a content roadmap, as well as specification of keyword briefings for communication of product and brand values
Social Media
Building and implementing a social media strategy through the development of campaign plans, as well as active community and account management of Facebook and Instagram
Affiliate / Lead-Gen
Implementation of lead generation measures by connecting affiliate partners in combination with sweepstakes campaigns.
Customer Relationship Management
- Planning and implementation of the technical connection of the CRM system
- Definition and implementation of user routes to increase CLVs
- Measures to increase the community
Website development
- Analysis and optimization of the website/shop system
- Optimization and creation of micro conversion events as well as general optimization of the user journey
Local Advertising
Implement local display and search campaigns to support offline sales.